Terms, Returns & Refund Policy

Our promise

Earth's Core stands behind everything we sell. Each piece is natural and one of a kind, so slight differences in color, shape, size and inclusions are part of the stone and are not considered defects. If you are not delighted with your order, reach out to us at darlene@earths-core.com and we will make it right.

Returns

You may return most items within 30 days of delivery for a refund or exchange. To be eligible, the item must be unused, undamaged and in the same condition you received it, in its original packaging, with proof of purchase.

To start a return, sign in to your account and open the order, or email darlene@earths-core.com with your order number. Please do not send an item back before we have confirmed your return — unannounced returns cannot be accepted.

Items we cannot accept back

• Custom, cut-to-order or special-order pieces
• Gift cards
• Sale or clearance items marked final sale
• Items damaged after delivery through misuse, dropping or improper cleaning
• Returns requested more than 30 days after delivery

Damaged or wrong items

Inspect your order as soon as it arrives. If a piece arrives broken, defective, or is not what you ordered, contact us within 7 days at darlene@earths-core.com with photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error. Return shipping is the customer's responsibility, and we recommend a trackable, insured service — we cannot refund an item that does not reach us.

If more than 15 business days have passed since we approved your refund and you have not received it, please email darlene@earths-core.com.

Exchanges

The fastest way to exchange an item is to return the original piece and place a new order for the one you want, so your new selection is not sold to someone else while your return is in transit.

Orders, pricing and payment

Prices are shown in U.S. dollars and Tennessee sales tax is applied at checkout. Payments are processed securely by our payment provider; Earth's Core never stores your full card number. We may cancel or limit an order if an item is out of stock, if a price was listed in error, or if we suspect fraudulent activity, and you will be refunded in full.

Shipping

In-stock orders ship within 1–3 business days. Because minerals are heavy and fragile, larger pieces are packed by hand and may take slightly longer. Risk of loss passes to you upon delivery by the carrier.

Use of this website

By using this site you agree to provide accurate information, to use the site only for lawful purposes, and not to copy our photographs, product descriptions or logo without written permission. Product photos are of the actual or a representative specimen; a natural stone will never be an exact match to a photo.

Crystals and minerals are sold as decorative and collectible items. Nothing on this website is medical advice, and our products are not intended to diagnose, treat, cure or prevent any condition.

Contact us

Earth's Core
513 Clinch Ave, Clinton, TN 37716
(865) 591-1753
darlene@earths-core.com